Frequently Asked Questions
Welcome to Fenvoi’s FAQ section. Here you’ll find answers to our most common customer questions about orders, shipping, returns, and more.
What payment methods do you accept?
We accept all major credit cards, PayPal, and secure checkout options. Your payment details are encrypted for maximum security.
Can I change or cancel my order after placing it?
Orders are processed quickly, but if you need to make changes, please contact us at info@fenvoi.com within 12 hours.
How long does shipping take?
- US Express: 7–12 days
- UK Express: 6–10 days
- CA Express: 8–15 days
- AU Express: 7–9 days
- Other international locations: 15–30 days (longer during peak seasons).
Do you offer free shipping?
Yes! We offer free worldwide shipping
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Can I return an item?
Yes, only apparel (sweaters) qualifies for our 7-Day No-Questions-Asked Return Policy, provided items are unworn, with tags and SKU intact.
Who pays for return shipping?
Customers are responsible for return shipping unless the return is due to our error (e.g., damaged or incorrect item).
Are your products authentic?
Absolutely! Every Fenvoi product is carefully curated for quality, style, and innovation.
How long do refunds take?
Refunds are processed within 5–7 business days after we receive your return.
How can I contact you?
You can reach us anytime at info@fenvoi.com. Our customer service team is available 24/7 to assist you.